Frequently Asked Questions
Everything you need to know about shopping with SOFIE SCHNOOR.
How long does shipping take?
Standard delivery typically takes 2-5 business days within Europe and 5-10 business days for international orders. You will receive a tracking link via email once your order has been dispatched.
What is your return policy?
We offer a 14-day return window from the day you receive your package. Items must be returned in their original condition with all tags attached to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.
How do I find the right size?
Each product page features a detailed size guide. Our designs generally follow standard European sizing, but if you are between sizes, we recommend checking the specific measurements provided for that garment.
Are your products sustainably made?
At SOFIE SCHNOOR, we are committed to increasing our use of organic and recycled materials. We work closely with our suppliers to ensure ethical production standards across our entire collection.
Can I cancel or change my order?
Once an order is placed, it is processed quickly to ensure fast delivery. Please contact our customer service immediately; if the order has not yet been packed, we will do our best to assist with modifications.